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OnDemand IT customer support
DURING THE BOOKING
DURING THE BOOKING
Important things during your booking
How to open the car
How can I unlock the vehicle?
What I have to do when I get in the car?
What should I do once I have accessed the vehicle?
Where are the vehicle papers?
Distance
Can I cross a national border or go abroad?
Is the mileage unlimited?
Can I purchase mileage packages?
How far can I go?
During the booking
How should I open and close the car?
Do I need to pay for parking during the booking?
Can I park the vehicle without completing my reservation?
Booking schedules
Do I get a refund if I bring the vehicle back ahead of time?
What happens if I do not pick up the vehicle at the scheduled time?
What happens if I return the vehicle late?
User Guide
Quick guide (vehicles without a PIN pad terminal)
