We recommend that you read our guide before you start a booking.
You'll find here instructions for vehicles that have a terminal in the glove box. This terminal doesn't have a keyboard or screen.
| Start the booking to unlock your vehicle- In the app, tap ‘Start booking’. If there’s no signal, hold the contactless card over the card reader on the windscreen.
- Wait for the light on the windscreen to turn green. Your vehicle will be then unlocked.
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| Before starting your trip, report the state of the vehicle- When you start the booking, in the app we will ask you to check if your vehicle has new damage and cleaning problems.
- If there is new damage or the vehicle is dirty, document everything and send us photos.
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| Get the keys and start your trip- Find the keys in the terminal.
- Use them to lock and unlock your vehicle during the booking.
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| Car park exit and access- If your vehicle is in a car park, drive to the exit and wait for it to open automatically.
- If the exit doesn’t open automatically, use the card located in the sun visor.
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| Fuel is included in all your bookings
- Fill up at one of the Total Erg or IP petrol stations.Find the card in the terminal and use it to pay.
- Leave at least 1/4 of a tank of fuel when you drop off your vehicle to avoid charges.
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| Punctuality is good karma. Don't be late!- Make sure you return the vehicle on time to avoid charges.
- You can only extend your booking if no one else has booked your vehicle later on.
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| Ending your trip- Return the vehicle to the parking space or geofenced location where you picked it up.
- In the app, tap ‘Finish booking’ and follow the instructions. If there’s no signal, hold the contactless card over the reader on the windscreen.
- Wait for the light on the windscreen to turn green. Your vehicle will then be locked.
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See more articles on how to make the most of Europcar On Demand. Enjoy your ride!
