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What should I do if I find a fine on the vehicle's windshield?

If you find the fine at the beginning of the booking, send a photo of the fine to supporto@ondemand.europcar.com specifying that it is a fine discovered before you take the vehicle.

If you find the fine during your booking and you are responsible for the fines caused during your use of the vehicle, we advise you to pay it promptly. The administrative costs of management and re-notification of the fine require the charging of an additional amount, as indicated in the Europcar On Demand Price List in force at the time of the Rental and available here.

This fee is not due for customers who qualify as consumers (so-called B2C rentals).

Faq is the author of this solution article.

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