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What should I do in case of an accident?

Always call the police and ask for a report. In any case:

  • Place a warning triangle on the road at least 45 metres behind your broken vehicle.
  • Take care of anyone who may be injured.
  • Take pictures of the incident.

If another party was involved in the accident:

  • Get the names, phone numbers, addresses and license plate numbers of the people involved.
  • Look for the report in the glove compartment and fill it in.
  • Take pictures of the incident.
  • If one of the parties agrees to take responsibility for the incident, try to put their statements in writing and have this document signed.
  • Send us all the documents to support.it@ondemand.europcar.com.
  • Call our customer service as soon as possible to the number 0289731989.

Send us an email detailing the event with all the necessary documents.

S
Szabolcs is the author of this solution article.

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